Responsibilities:
- Greet customers and provide prompt, friendly assistance.
- Handle customer inquiries about products, pricing, availability, and store policies.
- Resolve customer complaints and escalate complex issues to the supervisor when needed.
- Assist customers with billing, returns, exchanges, and loyalty program support.
- Maintain product knowledge to guide customers effectively.
- Coordinate with store departments (produce, bakery, dairy, etc.) to fulfill customer requests.
- Monitor checkout lines and support cashiers during peak hours.
- Ensure the customer service desk area is clean, organized, and well-stocked with forms, bags, and materials.
- Support online order pickups, home delivery queries, and item substitutions.
- Record and report customer feedback to improve store service quality.
Requirements:
- Strong communication and interpersonal skills.
- Customer-focused attitude with problem-solving ability.
- Basic computer and POS system familiarity.
- Ability to multitask in a fast-paced retail workplace.
- Prior retail or customer service experience preferred.
Pay: Up to ₹15,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
📌 Store Executive (Tirupati)
🏢 Superk Local by Technologies Pvt
📍 Tirupati
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