We are a fast-growing SaaS company offering a CRM solution for educational institutions. Our platform helps schools and colleges manage admissions, communication, fee collection, and operations efficiently.We are looking for a proactive and customer-focused CRM Support Executive to provide remote support, troubleshoot issues, and ensure high customer satisfaction.Role OverviewThe CRM Support Executive will be responsible for:
- Troubleshooting product issues
- Coordinating with the technical team for escalations
- Ensuring timely resolution of tickets
- Supporting clients during onboarding and implementation
- Maintaining documentation and FAQs
Required Skills:
- Strong communication skills (English + regional language preferred)
- Experience supporting CRM / ERP / SaaS products
- Understanding of ticketing systems
- Ability to explain technical concepts in straightforward language
- Strong problem-solving mindset
Pay: ₹250,000.00 - ₹300,000.00 per year
Benefits:
- Provident Fund
Education:
- Master's (preferred)
Experience:
- Academic counseling: 2 years (required)