CHAT PROCESS

Customer Success Associate / Customer Support Executive

Location: Gurugram, Haryana

Work Mode: Work From Office

Process Overview
- International BFSI Chat Process
- Handling customer queries via chat
- High-volume, rapid-paced environment

Compensation & Shift
- Salary: Up to ₹31.5K CTC
- Shift: 24/7 Rotational Shifts

○ 5 Days Working | 2 Weekly Offs

○ Night Shifts Included
- Cab Facility: Available (Within Hiring Zone)

Eligibility Criteria

-Qualification: Graduate / Undergraduate

-Experience: Minimum 6 months mandatory BFSI experience

-Typing Speed: Minimum 35 WPM

-Chat Handling: Ability to manage more than 2 concurrent chats

-Communication: Excellent English (Verbal & Written)

Key Responsibilities
- Handle customer queries via chat professionally and efficiently




- Manage multiple live chats simultaneously
- Provide accurate information related to financial products/services
- Ensure high customer satisfaction and quality compliance
- Meet defined KPIs and productivity metrics

✔ Customer-centric mindset

✔ Strong multitasking & comprehension skills

✔ Comfortable with rotational/night shifts

✔ Immediate joiners preferred

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:
- Paid sick time
- Paid time off

Experience:
- Customer Service / Chat: 2 years (required)

Language:
- English (required)

Work Location: In person

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