Make outbound calls to prospective patients for awareness, promotions, and follow-ups.
- Handle inbound calls, resolve queries, and provide information about treatments and wellness programs.
- Schedule and confirm patient appointments, ensuring smooth coordination with clinic staff.
- Maintain accurate records of calls, patient details, and follow-ups in the clinic database.
- Assist in patient engagement campaigns, including reminders for consultations, health camps, and offers.
- Provide empathetic communication to motivate patients toward compliance with treatment plans.
- Escalate complex queries to the appropriate department while ensuring timely resolution.
- Prior experience in telecalling, customer service, or healthcare communication preferred.
- Excellent verbal communication skills in English, Hindi, and Marathi.
- Strong listening skills with the ability to handle patient concerns empathetically.