A Chat Support Executive provides real-time customer service via live chat, handling inquiries, troubleshooting issues, and ensuring high satisfaction. They require excellent written communication, multitasking skills to handle multiple chats, and in-depth product knowledge. Key duties include resolving complaints, documenting interactions, and escalating complex issues. Key Responsibilities
- Customer Support: Respond to customer queries promptly and accurately via live chat.
- Troubleshooting: Identify, analyze, and resolve technical or service-related issues.
- Multitasking: Manage multiple customer chat sessions simultaneously.
- Documentation: Maintain accurate, detailed records of customer interactions and actions taken.
- Product Knowledge: Maintain in-depth knowledge of products/services to provide accurate information.
- Escalation: Identify complex issues and escalate them to the appropriate departments.
- Feedback & Reporting: Report product malfunctions and share customer feedback with relevant teams.
- Age criteria 18 to 29 years

Job Types: Full time, Permanent, Fresher

Pay: ₹18,706.25 - ₹32,671.50 per month

Work Location: In person

📌 Chat Support Executive (Chakan)
🏢 Entrivis Tech
📍 Chakan