About the Role

We are seeking an experienced Collections Manager to lead and optimize our collections

operations within the rapid-paced Communications Platform as a Service (CPaaS)

enterprise customer payment behaviors, and global collections nuances. This role will

ensure timely revenue realization, healthy cash flows, and compliance with internal and

regulatory standards.

Key Responsibilities

Collections Operations & Strategy
- Lead end-to-end collections processes.
- Develop and execute collection strategies to reduce, improve cash flow, and

minimize bad debt.
- Manage customer aging buckets, review past-due accounts, and take proactive

measures to prevent delinquencies.
- Monitor collection performance metrics and generate weekly/monthly dashboards.

Customer & Stakeholder Management
- Serve as the primary escalation point for overdue accounts and complex collection

cases.
- Collaborate closely with Sales, Customer Success, Billing, and Legal teams to

resolve disputes and ensure smooth collections.




- Communicate professionally with global clients to negotiate payment commitments.

Billing & Compliance
- Ensure alignment with collection cycles.
- Verify adherence to internal financial controls, credit policies, and regulatory

Compliance.

Process Improvement
- Identify gaps in existing workflows and implement best practices to improve

collection efficiency.
- Participate in cross-functional projects to streamline revenue operations.

Required Qualifications & Skills
- 3+ years of experience in collections, credit control, or receivables management—

preferably in CPaaS, SaaS, telecom, or technology sectors.
- Strong understanding of subscription billing, usage-based billing, and

telecom/CPaaS invoicing models.
- Prior experience handling enterprise/global clients and large-volume invoices.
- Excellent negotiation, communication, and customer-facing skills.
- Proficiency in MS Excel, billing CRMs, ERP systems, and dashboards.
- Ability to analyze data

📌 Collections Executive (Nagpur)
🏢 Leankloud
📍 Nagpur