As a Website designer, you will be responsible for ensuring a seamless and successful onboarding experience for new customers transitioning to Reliable Solutions' website and point-of-sale systems. You will play a crucial role in guiding customers through the website setup process and helping them realize the full potential of their Quilt Software platform.
- Take ownership of the daily website submissions process, working closely with clients to ensure their websites are created according to their specifications and industry best practices.
- Collaborate with clients to gather requirements, provide updates, and deliver completed websites on time.
- Develop and share current modules and features that can be utilized by teammates to enhance the overall quality and functionality of clients' websites.
- Work with cross-functional teams to ensure project goals are met and deliverables are completed on schedule.
- Help control scope creep by clearly defining project boundaries and managing client expectations.
- Conduct thorough quality assurance (QA) reviews for websites submitted in various industries, ensuring they meet Reliable Solutions' standards for design, functionality, and user experience. Your role as a Website Onboarding Specialist is pivotal in shaping the customer journey and ensuring smooth website launches for new and existing customers.
- 1-3 years of experience working with websites or web platforms
- Experience working in a CMS or website platform (e.g., Webflow, WordPress, Squarespace, or similar)
- Comfort making changes to existing websites without breaking functionality
- Basic understanding of how websites are hosted and published
Technical Fundamentals
- Familiarity with:
- Responsive layouts and mobile-friendly design
- Cross-browser testing and troubleshooting
- SEO basics (headings, meta tags, page structure)
- Ability to integrate common third-party tools (forms, analytics, embeds)
- Understanding of bas