All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee:
- conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- dealing with customer issues and churning out an easy-to-follow solution
- managing payment and delivery of customer orders
- helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals




- establishing a positive rapport with all clients and customers in person or via phone
- forming reports based on customer satisfaction statistics and helping their team to develop new skills
- fixing appointments based on the availability of customers and clients
- interacting with customers to ensure they have a desirable and shareable experience

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Perks:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time

Work Location: In person

📌 Customer Care Executive (Gurugram)
🏢 Fiscorise Financial Advisory
📍 Gurugram