Required Skills and Qualifications
- Education: A high school diploma or equivalent is typically required; a degree may be preferred.
- Experience: Proven experience in a customer service role is advantageous.
- Communication Skills: Excellent verbal and written communication skills are essential for effective customer interaction.
- Problem-Solving Abilities: Strong problem-solving skills and attention to detail are necessary to handle customer issues effectively.
- Technical Proficiency: Familiarity with CRM software and Microsoft Office is often required.
- Issue Resolution: Efficiently resolve customer complaints and inquiries, providing accurate information about products and services.
- Data Management: Maintain and update customer records in the CRM system, ensuring accurate documentation of interactions and resolutions.
- Collaboration:
Work with other departments to address customer needs and escalate complex issues when necessary.
- Performance Metrics: Meet or exceed customer service performance metrics and targets, tracking and analyzing customer feedback to propose improvements.
- 3 Sources
Job Types: Full-time, Permanent
Pay: From ₹15,000.00 per month
Perks:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Education:
- Bachelor's (required)
Experience:
- Customer relationship management: 2 years (required)
Language:
- English (required)
Location:
- Anna Nagar, Madurai, Tamil Nadu (required)