Must Have:
- IT IS Service Desk
- Leadership
- Communciation
- Client Handling Skills
- Team Skills
- Employee Relationship Skills
- Manage Attrition
- Convincing Skills
- Speaking with numbers
- PI Skills
Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.
Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.