- Manage and oversee daily last-mile delivery operations.
- Lead and manage delivery executives/riders to achieve daily targets.
- Monitor shipment movement, delivery performance, and productivity.
- Ensure timely delivery and maintain high delivery success rates.
- Handle operational issues, escalations, and customer complaints effectively.
- Plan rider allocation and optimize delivery routes for better efficiency.
- Track attendance, productivity, and performance of the team.
- Coordinate with hub, customer service, and other internal teams.
- Ensure compliance with company SOPs, safety standards, and operational processes.
- Prepare and monitor daily operational reports and performance metrics.
📌 Team Lead (Kochi)
🏢 Delhivery
📍 Kochi
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