We are hiring Major Incident Managers in Galway and Warsaw to own major incident bridges in Planets 24/7 Command Centre. When a major hits, you take the bridge: the right people, a crisp timeline, explicit comms and a path to resolution — every time.
WHAT YOU WILL DO
- Own major incident bridges end-to-end on a 24/7 rota: declaration, command, escalation, resolution and handover.
- Run parallel-bridge capacity with Command Centre Shift Leads so concurrent majors never queue.
- Drive crisp incident communications: status updates, exec summaries, customer impact statements.
- Produce accurate timelines and feed blameless post-incident reviews.
- Manage handovers across shifts and locations to a documented standard.
- Contribute to MIM drills,
runbooks and the continuous improvement of response performance (MTTA / MTTR).
WHO YOU ARE
- 4+ years in major incident management or senior incident roles in a 24/7 NOC / command-centre environment.
- Proven bridge command: you can take control of a noisy call and make it productive within minutes.
- Excellent written and spoken English; structured, calm communication under pressure.
- Experience with ITSM and alerting tooling (Jira / JSM, OpsGenie, PagerDuty, ServiceNow or similar).
- Willing and able to work a full 24/7 rotating roster (pattern confirmed at offer; shift premium applies).
📌 Major Incident Manager (Bengaluru)
🏢 STL Digital
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.