Key Responsibilities • Monitor network performance, availability, and health using enterprise monitoring tools. • Respond to and troubleshoot network incidents, ensuring proper escalation when needed. • Perform catch-and-dispatch duties, ensuring all alerts, calls, and tickets are quickly captured and assigned to the correct resolver groups. • Coordinate with IC3 teams and ensure IC3 reaches out to the Network Operations team for issue resolution. • Handle incoming calls, create tickets, and track incident progress to closure. • Assist in maintaining and updating network documentation, operational runbooks, and incident reports. • Collaborate with engineering teams during planned maintenance, deployments, and change activities. • Support troubleshooting across switches, routers, firewalls, load balancers, and DDoS mitigation systems. • Provide initial analysis on routing, connectivity, and performance issues involving protocols such as BGP, OSPF, MPLS, etc. • Execute standard operating procedures (SOPs) for network tasks and incident handling. • Work with automation tools such as Ansible and Python scripts to support repetitive tasks and reduce manual effort.



• Communicate effectively with internal teams and customers regarding service-impacting events and resolutions. Knowledge, Skills & Experience Required •6 years' experience in a Network Operations Center or technical support role. • Strong catch-and-dispatch coordination experience. • Strong call-handling skills for both internal and external stakeholders. • Understanding of IP networking concepts and protocols (BGP, OSPF, MPLS, VLANs, TCP/IP). • Experience with network monitoring and ticketing systems. • Working knowledge of Linux-based systems and traditional networking environments. • Basic understanding of network automation concepts and tools such as Ansible and Python. • Strong analytical and problem-solving skills with the ability to troubleshoot complex issues. • Ability to work in a fast-paced workplace with shifting priorities. • Excellent communication, documentation, and collaboration skills. • Familiarity with YANG models, automated configurations, or infrastructure-as-code concepts is a plus.

📌 NOC Shift Lead (Telangana)
🏢 Akkodis
📍 Telangana