We are looking for an Inside Sales Executive to handle customer interactions, resolve queries, and ensure a smooth service experience. The ideal candidate should have positive communication skills, a customer-centric approach, and the ability to handle calls/chats professionally.

Key Responsibilities:

- Handle inbound and outbound customer calls, emails, or chats.

- Assist customers with queries, complaints, product/service information, and issue resolution.
- Maintain customer records and update the CRM system accurately.
- Follow communication guidelines, scripts, and protocols.
- Provide timely solutions and escalate issues when required.
- Ensure customer satisfaction and maintain service quality standards.
- Coordinate with internal departments for faster resolution.

Required Skills & Qualifications:

- Graduate preferred.
- Excellent verbal and written communication skills.
- Ability to handle customers professionally and patiently.
- Basic computer knowledge and typing skills.

📌 Inside Sales (Kolkata)
🏢 TRISITA ENGINEERING LLP (OFFICIAL)
📍 Kolkata