KETTLE STUDIO

– E-Commerce & Social Media Operations Executive

Position:

E-Commerce & Social Media Operations Executive

Location:

Mumbai (Work From Office / On-Site)

Industry:

FMCG / Food & Beverage

Experience & Salary:

1–3 Years Preferred | ₹ 3.0 LPA

About Kettle Studio

Kettle Studio is an Indian premium snack brand specializing in kettle-cooked gourmet chips inspired by global flavors. We craft small-batch products using carefully selected ingredients and a slow kettle-cooking process to deliver bold taste and distinctive texture. Guided by our brand promise, “Flavors of the World. Crafted in India,” our products span across modern trade, quick-commerce, major marketplaces, and direct-to-consumer digital platforms.

Role Overview

We are seeking an ambitious, proactive, and hands-on E-Commerce & Influencer Operations Executive based in Mumbai. This full-time on-site role is responsible for onboarding new creator partners, managing product cataloging and operations across e-commerce platforms, coordinating daily schedules with external ad and creative agencies, and ensuring an exceptional customer experience.

Key Responsibilities

· Influencer Acquisition & Communication: Identify, reach out to, and onboard new food and lifestyle influencers. Direct outreach, brief creator guidelines, negotiate arrangements, dispatch samples, and maintain a structured database tracking deliverables, engagement, and ROI.

· Agency & Vendor Oversight:



Schedule and lead alignment calls with outsourced partners (Meta ad handlers, performance marketers, graphic designers, and agency teams). Review creative deliverables, share feedback, and enforce project deadlines.

· Omnichannel E-Commerce Operations: Manage end-to-end product listings, catalog updates, keyword optimization, and stock availability across Amazon, Flipkart, Blinkit, Zepto, and our Shopify DTC website.

· Customer Experience & Brand Admin: Manage customer feedback across social platforms and website queries. Efficiently process customer claims, refunds, and cashback workflows in coordination with internal logistics and finance teams.

Qualifications & Requirements

· 1–3 years of hands-on experience in e-commerce marketplace operations, listing management, and influencer outreach (FMCG, D2C, or Food & Beverage experience preferred).

· Familiarity with backend seller dashboards (Amazon Seller Central, Flipkart, Blinkit, Zepto, Shopify).

· Robust communication and negotiation skills to lead vendor/agency calls, manage influencer relations, and handle direct customer interactions.

· Good organizational abilities and proficiency in MS Excel / Google Sheets for creator tracking, stock logs, and operational reports.

· Must be based in or willing to work on-site in Mumbai on a full-time basis.

Thanks & Regards,

- Sayed Saif
- HR Executive | Kettle Studio
- Email: [email protected]
- Phone: +91 (phone hidden)

📌 E-Commerce & Social Media Operations Executive (Mumbai)
🏢 Kettle Studio
📍 Mumbai