Job Description

Shopify/Gorgias Customer Support Representative (Remote, India) Every online store lives or dies by how it treats the person on the other end of the chat. At TalentPop App , we're building our own customer support team — one that knows Shopify and Gorgias inside out and uses that knowledge to turn a straightforward question into a great customer experience. We're hiring a Shopify/Gorgias Customer Support Representative to join our fully remote, full-time team — someone who wants real hands-on experience with tools that matter, working with a growing global brand. The basics: Pay: Paid in USD, hourly — your income holds its value, no matter what's happening with local exchange rates Fully remote, permanent — based in India. Open also to candidates from the Philippines, South Africa, and Jamaica What You'll Do Respond to customer inquiries through email, live chat, phone, and/or social media — promptly and professionally Assist customers with order questions, shipping updates, product information, and returns, using Shopify and Gorgias as your core tools Deliver consistent, high-quality responses that reflect our service standards Identify what a customer actually needs and provide thoughtful,



solutions-first support Escalate complex issues to the right internal team when needed What We're Looking For Strong written and verbal English At least 1 year of remote or online customer service experience Hands-on familiarity with Shopify and Gorgias (or similar tools like Zendesk) — a strong advantage, and a skill we'll help you build further Sharp problem-solving skills and a customer-first mindset Reliable, detail-oriented, and comfortable managing multiple conversations at once Self-motivated and confident working independently in a remote setup Technical Requirements A personally owned PC or laptop (borrowed equipment not accepted) Minimum 25 Mbps upload and download speed A dedicated, quiet workspace A backup internet connection (ISP backup required) Additional device specifications confirmed during the hiring process What We Offer A genuinely permanent work-from-home setup Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Annual performance-based increases Real career growth as we continue to expand internationally — this role can be a strong stepping stone into e-commerce operations, customer experience leadership, or platform specialization How to Apply When prompted for an application code, use: CSR26 Please note: only applications submitted with the correct code will be reviewed. Applications sent via email or LinkedIn messaging will not be considered. We look forward to reviewing your application!

📌 Shopify/ Gorgias Customer Support Representative (Mumbai)
🏢 TalentPop App
📍 Mumbai