JOB DESCRIPTIONTele-Executive – Lead Follow-Up & Customer Conversion Company: SB Enterprises Department: Lead Specialist Position: Tele-Executive – Lead Follow-Up Reporting To: Inside Sales Manager Location: Pune Employment Type: Full-Time Job PurposeThe Tele-Executive will be responsible for daily follow-up of sales leads, quotations, enquiries, existing customers, dormant customers and pending orders with the objective of converting enquiries into orders and increasing repeat business.

The primary responsibility is: Lead → Follow-Up → Qualification → Quotation → Order → Repeat Order The Tele-Executive must maintain proper follow-up discipline and update every customer interaction in the CRM/Zoho system. Key ResponsibilitiesA.

Recent Lead

Follow-UpContact every new lead received through IndiaMART, website, WhatsApp, phone calls, campaigns and other B2B platforms. Make the first call as quickly as possible after receiving the lead. Understand customer requirements, product requirement, quantity, location and application. Qualify leads based on genuine business potential. Share product information, catalogue, TDS/MSDS and quotations where required. Schedule follow-ups based on customer buying timelines. B.

Quotation

Follow-UpFollow up on all quotations submitted to customers.



Maintain quotation-wise follow-up. Identify reasons for delayed orders. Negotiate within approved company pricing and escalate special pricing requirements to the manager. Convert pending quotations into confirmed orders. C.

Existing Customer

Follow-UpContact existing customers regularly to generate repeat orders. Identify customers who have not purchased recently. Check their current stock and future requirement. Promote suitable GICORI products based on their business/application.

Generate repeat orders and increase customer lifetime value. D. Dormant / Lost Customer ReactivationPrepare a daily list of customers who have not purchased for 30/60/90 days. Contact dormant customers.

Understand the reason for inactivity. Reintroduce relevant products and offers. Coordinate with the sales team for customer visits wherever required. Track reactivation and recovered revenue. E. Cross-Selling & UpsellingThe executive should not focus on selling only one product.

Identify opportunities to introduce: GICORI 1-1000 Multi-Purpose Spray Contact Cleaner Brake/Parts Cleaner Chain Shield Zinc Spray Weld Spatter Other new GICORI products Objective: One Customer → Multiple Products → Repeat Business

📌 Telesales Executive (Pune)
🏢 SB ENTERPRISES
📍 Pune