- Outbound Calling: Reach out to prospective customers to introduce company products, services, or offerings.
- Lead Generation & Qualification: Identify sales opportunities, pre-screen leads, and book appointments for sales representatives.
- Inbound Customer Support: Handle customer inquiries, address concerns, and provide explicit product information.
- Data Management: Record and update call logs, customer responses, and contact details accurately in the CRM system.
- Follow-Ups: Maintain regular contact with leads and existing clients to ensure satisfaction and drive conversion.
Preferred candidate profile Experience: 25 years of experience in tele-sales, customer service, or a call center environment.
Communication: Strong spoken and written skills in English and regional languages (e.g., Hindi).