Wenova Brands is a growing multi-brand consumer company building purpose-driven brands in nutrition and snacking.
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Our portfolio includes Kiddikind, a pediatric nutrition brand, and Chewboo, our upcoming healthy snacking brand. We’re focused on creating products and experiences that genuinely solve consumer needs.
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The Role
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We’re looking for a Customer Experience Executive – Backend to manage customer queries, tickets and follow-ups across our digital channels.
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You’ll play an significant role in ensuring that customer issues are tracked, resolved and closed efficiently, while helping us identify opportunities to improve the overall customer journey.
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What You’ll Do
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- Handle customer queries through email, chat, WhatsApp and support/ticketing platforms.
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- Understand customer concerns and provide accurate, timely responses.
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- Manage queries related to orders, products, payments, delivery, returns and complaints.
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- Track customer tickets and ensure timely resolution and closure.
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- Coordinate with E-commerce, Operations,
Logistics and other teams to resolve issues.
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- Maintain accurate customer records and update CRM/ticketing systems.
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- Identify recurring issues and share customer insights with relevant teams.
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- Follow defined SLAs and ensure a smooth customer experience.
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What We’re Looking For
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- 1–3 years of experience in Customer Experience / Customer Support / Backend Operations.
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- Strong written English and communication skills.
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- Good attention to detail and ability to manage multiple tickets/tasks.
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- Strong problem-solving and follow-up skills.
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- Comfortable working with CRM, ticketing systems, email and chat platforms.
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- Good computer skills and familiarity with Google Workspace / MS Office.
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- Knowledge of Tamil, Hindi or other regional languages is an added advantage.
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- Someone who is organised, patient and genuinely customer-focused.
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Why Join Us?
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Be part of a growing consumer company where you’ll have the opportunity to build customer experience processes from the ground up and directly influence how our brands engage with customers.