Interview Mode : Weekend Walkin drive (Face to Face ) Interview Date : 05-Sep-26(Saturday ) Note : Only candidates currently located in Gurugam should apply. Role : Service Desk - Chat Support Experience : 2 to 5 Years Location : Gurugram Desired Competencies (Technical/Behavioral Competency) Must-Have - Any Graduate (Preferable BCA, BSC in CS/IT) with Fulltime regular course; 15 Years of regular education is must. - Prior experience working as a Service Desk Analyst - Assist customers with technical issues via chat in a timely and efficient manner. - Experience in handling 2 or more chat concurrency. - Knowledge on ITIL and Incident Management (SLA, Severity) - Experience in ServiceNow is a plus. - Diagnose and troubleshoot hardware and software problems - Provide step-by-step guidance to resolve issues & knowledge on how to use KB articles - Escalate complex issues to higher-level technical teams when necessary - Maintain detailed logs of customer interactions and solutions provided - Follow up with customers to ensure their issues are fully resolved - Stay updated with product knowledge and technical skills Should have valuable written communication skill.
📌 Service Desk - Chat Support (Gurugram)
🏢 Tata Consultancy Services
📍 Gurugram
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