We're Hiring: International Technical Support Specialist
Location: Gurgaon (Work from Office)
Shift: Rotational (including Night Shift)
Working Days: 5 Days a Week
Key Responsibilities
- Resolve technical issues for customers on SAP Learning, Training Shop & Certification Hub
- Communicate professionally with global customers via ticketing systems
- Handle and manage customer escalations effectively
- Collaborate with internal global teams to deliver high-quality support
- Take ownership of issues and ensure timely resolution
- Perform root cause analysis for reported incidents
- Generate and deliver reports on learning usage and customer requests
- Provide feedback to product/technical teams for continuous improvements
- Ensure GDPR compliance across processes
- Contribute to process improvements and efficiency
Desired Candidate Profile:
- 2–4 years of experience in BPO/Call Centre (international voice/blended process)
- Bachelor's degree in technical field (BCA / B.Tech / B.E.)
- Strong experience in customer handling & escalation management
- Excellent verbal & written English communication skills
- Comfortable working in rotational/night shifts
Perks & Benefits:
- Both-side cab facility (within hiring zone)
- 5-day work week
- Global exposure & collaborative work workplace