Job Summary

We are looking for a Technical Support Executive with hands-on experience in CCTV systems to provide installation support, troubleshooting, maintenance, and customer assistance. The ideal candidate should have knowledge of surveillance systems, networking basics, and remote technical support.

Key Responsibilities

- Install, configure, and troubleshoot CCTV cameras, DVRs, NVRs, and IP cameras.

- Diagnose and resolve hardware, software, and network-related issues.

- Provide remote and on-site technical support to customers.

- Configure remote viewing on mobile devices and desktops.

- Perform preventive maintenance and system health checks.

- Coordinate with customers to resolve technical issues within defined timelines.

- Maintain service reports and technical documentation.

- Assist the sales team with technical demonstrations when required.

- Ensure timely closure of customer complaints and service requests.

Required Skills

- Knowledge of Analog and IP CCTV systems.

- Experience with DVR, NVR, IP Cameras, PTZ Cameras, and Video Management Software.

- Basic networking knowledge (TCP/IP, LAN, WAN, Routers, Switches).

- Understanding of remote access configuration, port forwarding, and DDNS.





- Ability to troubleshoot hardware and software issues.

- Good communication and customer handling skills.

- Willingness to travel for in office installations and support.

Qualifications

- Diploma/ITI/B.E./B.Tech in Electronics, Electrical, Computer Science, IT, or a related field.

- Certification in CCTV or Networking (preferred but not mandatory).

Experience

- 1–3 years of experience in CCTV installation, configuration, and technical support.

- Freshers with relevant technical knowledge and internship experience may also apply.

Preferred Skills

- Knowledge of access control systems, biometric devices, or video door phones.

- Familiarity with brands such as Hikvision, Dahua, CP Plus, Honeywell, or Axis Communications is an added advantage.

- Basic understanding of Windows operating systems and remote desktop tools.

Key Competencies

- Problem-solving and analytical skills

- Customer-focused approach

- Time management

- Team collaboration

- Ability to work under pressure and meet service SLAs

Pay: ₹185,000.00 - ₹300,000.00 per year

Benefits

- Health insurance

- Provident Fund

Work Location: In person

📌 Technical Support Executive (Aurangabad)
🏢 Trueview
📍 Aurangabad