Company Description RMV Workforce LLP is a forward-thinking consulting firm in India that specializes in connecting talent with opportunities across IT, Non-IT, and BPO sectors. The organization focuses on helping professionals advance their careers while supporting clients in solving complex business challenges and driving innovation. Team members work in a collaborative, inclusive environment that values diversity and teamwork.

RMV Workforce LLP offers opportunities to contribute to impactful projects and be part of a dynamic, growth-oriented workplace.

Role Description The Technical Customer Support (Voice) role is a full-time, on-site position based in Jaipur. In this role, the professional will handle inbound and outbound customer calls, respond to technical queries, and provide clear, step-by-step guidance to resolve issues. Daily responsibilities include diagnosing problems, performing basic troubleshooting, documenting interactions in the support system, and ensuring timely resolution of customer concerns.

The role also involves maintaining high levels of customer satisfaction, escalating complex technical issues to the appropriate teams, and following standard operating procedures and service-level agreements. Team members are expected to collaborate with colleagues, share feedback on recurring problems,



and contribute to continuous improvement of support processes.

Qualifications

- Candidates should possess strong Customer Support and Customer Satisfaction skills, with the ability to handle voice-based interactions professionally and empathetically.
- Candidates should possess solid Technical Support and Troubleshooting skills to understand issues, provide solutions, and guide customers through resolution steps.
- Candidates should possess valuable Analytical Skills to interpret customer problems, identify patterns, and apply logical thinking to resolve technical concerns.
- Excellent verbal communication skills in English and Hindi, with clear diction and active listening abilities.
- Ability to work on-site in Jaipur, manage time effectively, and handle multiple calls or tickets in a fast-paced environment.
- Basic understanding of computer systems, software applications, and network or telecom concepts is beneficial.
- Prior experience in a voice-based customer or technical support role, preferably in BPO or IT-enabled services, is an advantage.
- Minimum educational qualification of a high school diploma; a degree in any discipline or technical certification is preferred.

📌 Technical Customer Support (International) (Gurugram)
🏢 RMV Workforce
📍 Gurugram