We are looking for an experienced and target-oriented Team Leader /Student Counselor to lead and manage our team of Student Counselors. The candidate will be responsible for achieving team admission targets, monitoring counselor performance, providing guidance and training, and ensuring effective follow-up and conversion of student enquiries into admissions.
Key Responsibilities
Lead, manage, and motivate the Student Counselor team to achieve individual and team targets.
Assign and monitor daily, weekly, and monthly counselling and admission targets. Monitor leads, calls, follow-ups, walk-ins, and admission conversions.
Guide counselors in effective student counselling, follow-up, objection handling, and admission closure.
Conduct daily/weekly team meetings and performance reviews.
Train and mentor new and existing counselors on counselling and admission processes.
Monitor individual counselor performance and identify areas for improvement.
Handle important or escalated student/parent enquiries and support the team in closing admissions.
Ensure timely and consistent follow-up with prospective students.
Monitor CRM/lead records and ensure accurate and timely updates.
Prepare and submit daily, weekly, and monthly performance reports to management.
Coordinate with the Marketing and Operations teams regarding lead quality, campaigns, and admissions.
Develop strategies to improve lead-to-admission conversion and overall team performance.
Ensure counselors follow company policies, admission procedures, and communication standards.
Take ownership of achieving the overall team admission target.