Team Lead Kumily

Team Lead Kumily

11 Sep
|
Delhivery
|
Kumily

11 Sep

Delhivery

Kumily

Last Mile Operations

- Manage daily last-mile delivery operations and ensure timely shipment closure.

- Plan delivery routes and allocate shipments to delivery executives/riders.

- Monitor daily delivery targets, productivity, and performance.

- Track shipments, pending deliveries, returns, and RTS shipments.

- Coordinate with riders to resolve delivery-related issues.

- Handle customer escalations and ensure a positive customer experience.

- Monitor COD collection and reconciliation.

- Ensure proper scanning, shipment handling, and operational compliance.

- Coordinate with hub/warehouse teams for smooth shipment movement.

- Prepare daily operational reports and track key performance metrics.

- Support rider onboarding, training, attendance, and performance management.

- Ensure smooth operations while maintaining safety and company SOPs.

📌 Team Lead Kumily
🏢 Delhivery
📍 Kumily

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