ABOUT THE ROLE

We're a growing MSME looking for a hands-on System Administrator to own our IT infrastructure end-to-end — from servers and networks to day-to-day employee tech support. This person will be our first responder on infra issues and independently own daily operations, escalating to leadership or vendors only when something is genuinely host-level or production-critical. Ideal for someone who likes wearing multiple hats and can work independently without narrow specialization.

KEY RESPONSIBILITIES

- Infrastructure & Servers

- Install, configure, and maintain servers (Windows/Linux), workstations, and networking equipment

- Manage on-prem infrastructure and virtualization (Proxmox/VMware/Hyper-V)

- Monitor performance, disk space, memory, and uptime; proactively fix bottlenecks

- Set up and maintain backups and disaster recovery

- Understand VM resource allocation (RAM ballooning, CPU steal time, dedicated vs. shared host resources) and diagnose host-level performance issues that surface inside the guest OS

Network & Security

- Configure routers, switches, firewalls, and Wi-Fi access points

- Manage VPN access, firewall rules, and endpoint/antivirus protection

- Handle user access, permissions, and Active Directory accounts

- Ensure basic cybersecurity hygiene — patching, updates, vulnerability checks

IT Support & Operations

- Provide first- and second-line support (hardware, software, email, printers, connectivity)

- Manage IT procurement, inventory, and vendor relationships (ISPs, AMC vendors, suppliers)

- Maintain IT asset documentation and SOPs

- Handle employee onboarding/offboarding for systems and access





- Act as first responder on infra incidents; escalate to leadership or hosting/infra vendors when an issue is host-level or production-critical

REQUIRED SKILLS

- Bachelor's degree/diploma in IT/CS or equivalent practical experience

- 2–5 years in system administration, IT support, or network management

- Working knowledge of Windows Server/Linux environments

- Hands-on experience with physical servers — installation, racking, RAID, hardware upgrades (RAM/storage/NIC) on Dell PowerEdge, HP ProLiant, or similar

- Solid networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls)

- Experience with backups, antivirus/endpoint tools, and basic cybersecurity practices

- Independent troubleshooting across hardware, software, and connectivity

- Comfortable with process managers for Node.js apps (PM2 or similar) — monitoring, log triage, restart-loop diagnosis, zombie/defunct process cleanup

- Basic familiarity with database health monitoring (connection pools, slow queries, checkpointer/WAL behavior for Postgres or equivalent for MongoDB)

- Basic scripting (Bash/PowerShell) is a plus

- Good communication skills for explaining technical issues to non-technical staff

VALUABLE TO HAVE

- Cloud exposure (AWS, Azure, GCP, or Indian providers like E2E Networks)

- Exposure to Nginx as a reverse proxy — timeout tuning, large file uploads, SSL config

- Certifications like CompTIA A+/Network+, MCSA, or CCNA (not mandatory)

WHAT WE OFFER

- End-to-end ownership of IT operations with real decision-making authority

- Direct exposure to leadership and cross-functional teams

- Competitive salary based on experience

Work Location: In person

📌 System Administrator - IT (Gurugram)
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