Support Executive (Pune)

Support Executive (Pune)

11 Sep
|
PROPHANDY TECHNOLOG
|
Pune

11 Sep

PROPHANDY TECHNOLOG

Pune

- Make outbound feedback calls to clients on a set cadence (post-ticket closure, post-onboarding, periodic checks)

- Log call outcomes, ratings, and client comments in CRM (Zoho)

- Flag red flags/dissatisfaction to the right KAM or Ops team promptly

- Follow up on flagged issues to confirm resolution

- Share periodic feedback trend reports with Client Success Lead

- 1–3 yrs calling/customer service experience (FM or B2B services a plus)

- Robust verbal communication — English + Hindi (regional language a plus)

- Comfortable with high call volumes, CRM + Excel basics

- Graduate, patient and empathetic under pressure

- Success measured on: calls completed vs. target, logging accuracy, % flagged issues closed within SLA

📌 Support Executive (Pune)
🏢 PROPHANDY TECHNOLOG
📍 Pune

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