Job Summary We are hiring Customer Support Executives for an International Chat – E-commerce Seller Support process. Candidates with prior experience in International Voice & Chat processes are preferred, especially those with experience in e-commerce/seller support . Key Responsibilities Handle seller queries through international chat support . Assist e-commerce sellers with account, order, payment, listing, and platform-related concerns. Identify issues, troubleshoot effectively, and provide timely resolutions. Maintain professional and customer-focused communication. Meet defined quality, productivity, and process SLAs . Accurately document customer interactions and resolutions. Escalate complex or unresolved issues to the appropriate teams. Ensure a high level of customer satisfaction and service quality.



Eligibility & Requirements Minimum 1 year of experience in an International Voice & Chat Process. Experience in e-commerce processes is preferred . Seller Support experience is mandatory. Candidates from any industry/domain with relevant seller support experience can apply. Excellent written and verbal English communication skills. Robust customer service and problem-solving skills. Comfortable working in rotational shifts. Willingness to work from office in Pune . Why Join Us? Opportunity to work on an international e-commerce process . Exposure to a global seller-support environment. Company-provided cab facility. Growth opportunities within the customer support domain. In-house trainings provided by the professional

📌 Customer Support- Seller Support- Chat process (Pune)
🏢 PineQ Lab Technology
📍 Pune