• To manage the entire functioning of the kitchen
• Able to manage group of people, Training and developing the people in the kitchen to the next level using the right tools, delivery boys, florist , dispatchers
• Achieving Kitchen Top Line & Bottom Line, responsible for the smooth and effective functioning of the center.
• Creating a great customer pool and maintaining with the high retention and ratings in own and aggregator platforms
• Responsible for managing the assets of the center.
• Managing P&L;, Controlling the expenses within the budget and delivering profitability
• Maintaining the inventory at the kitchen level without any discrepancies. Center manager must ensure that sufficient inventory is available at the center to avoid being “out of stockâ€.
• Ensuring the compliance of team health and safety (Audits). The security and safety of the center is his responsibility.
• Managing the marketing promotion at kitchen level to ensure better customer ratings
• Handling customer complaints and giving the right solution on TAT.
• Managing agreed SLA’s with vendors, delivery partners and customers
• Managing the internal process & new launch audits to show the best operation excellence.
• Maintain license of the kitchen to handle the external audits (Gov.)
• Maintaining and tracking the employee attendance at the kitchen
• Plan & complete the kitchen level Training
• Valuable Communication skills & able to respond on mail
Skills and Qualification:
1. IHM/Graduate / Post Graduate
2. Good command on written/communicative English/Hindi or regional language
3. Comfortable in working on computer/laptop and printer