Job Summary

We have multiple Sr Product Consultant positions for graduates with 5-7 years of work experience in our Client Services Department for the product Passkey. As our clients primary point of contact, you will spend approximately 90% of your day assisting clients over the phone or via chat and email. There are a few other daily activities and special projects that you will be required to perform in addition to providing the best customer care possible.

In This Role, You Will:

- Demonstrate detailed product knowledge when assisting clients over the phone and by answering their product questions and offering technical assistance

- Develop and maintain deep knowledge of the Passkey product offerings, including features, functionality, and best practices.

- Serve as the primary point of contact for clients, providing expert guidance and advice to help them maximize the value of the product.

- Collaborate with clients to understand their needs and challenges and develop tailored solutions that leverage Passkeys capabilities.

- Monitor product usage and client outcomes, identifying areas for improvement and opportunities for further engagement.

Heres What You Need:

- Graduate or have a master s degree in any field

- Proven experience in client-facing customer service role,



preferably in technology or SaaS product environments.

- Hotel industry background with solid understanding of hotel operations and distribution, especially for groups and events (e.g., group blocks, rooming lists, pickup, cut-off/attrition, rate and inventory controls).

- Practical knowledge of hotel technology, including Property Management Systems (PMS) and related integrations; familiarity with concepts such as inventory/room type/rate plan mapping, ARI updates, two-way interfaces, and reconciliation workflows.

- Preferred knowledge of hotel systems (PMS or CRS ) - Marriott MARSHA, Oracle - OHIP/OXI, Concerto, ACRS (Amadeus central reservation system) etc

- Experience of working on Microsoft Excel and Word.

- Candidates should be ready to work night / late night shifts

- Excellent presentation, communication, and interpersonal skills.

- Experience working collaboratively with cross-functional teams.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Product Consultant- Passkey (Gurugram)
🏢 Cvent
📍 Gurugram