Job Description
RESPONSIBILITIES & DUTIES
n
- n
- Engage with assigned leads and promptly initiate contact through the auto dialer system.n
- Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.n
- Build rapport, credibility and establish trust with leads through effective communication and active listening.n
- Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.n
- Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.n
- Maintain accurate records of lead interactions and follow-up activities in the CRM system.n
nBASIC ELIGIBILITY CRITERIA
n
- n
- Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company.n
- Min Graduation is required.n
- Previous experience working a 6-day work week.n
- Currently working in the capacity of an individual contributor.n
- Proven track record of meeting targets in the existing company. SKILLSn
- Excellent verbal communication skills with an emphasis on fluency in the English language.n
- Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.n
- Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.n
- Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.n