Senior Process Executive (SPE) Policy Servicing

Location: Chennai, (Work from Office)

Shift: Night Shift

Domain: Property & Casualty Insurance

Role Overview

We are looking for a Senior Process Executive to support endtoend policy servicing for global insurance customers, ensuring accuracy, quality, and SLA adherence.

Key Responsibilities

- Process policy issuance, endorsements, renewals, cancellations, and reinstatements
- Review service requests and source documents for accuracy and compliance
- Update policy data in core systems; maintain trackers using MS Excel/Word
- Meet SLAs/TATs and support queue management during night shifts
- Perform quality checks and ensure compliance with controls and regulations
- Coordinate with internal teams for smooth handovers and query resolution

Eligibility

- 26 years of experience in insurance or backoffice operations
- Robust English communication and MS Office skills
- P&C; insurance exposure preferred
- Willingness to work from office in night shifts

Subject Matter Expert (SME) Policy Servicing Location: Chennai, Noida (Work from Office)

Shift: Night Shift

Domain: Property & Casualty Insurance

Role Overview The SME will manage complex policy servicing activities, act as a process expert,



and drive quality and efficiency across operations.

Key Responsibilities

- Execute and oversee complex policy servicing within SLAs
- Handle endorsements, amendments, renewals, cancellations, and reinstatements
- Perform quality reviews and identify error trends and process gaps
- Create and maintain SOPs, templates, trackers, and reference documents
- Support teams and stakeholders with policyrelated queries and resolutions
- Ensure strict adherence to data privacy, information security, and compliance

Eligibility

- 48 years of experience in insurance servicing/operations
- Strong analytical, documentation, and stakeholder management skills
- Proficiency in MS Office and English communication
- P&C; insurance experience preferred
- Ready for nightshift, officebased work

Valid PAN Number - _____________________(Why PAN Required > Mandatory to Process Candidature & Find Duplicity in Internal PAN Validation Process and also to initiate a screening call. Please reach out in case of any queries.

Sonali Chattopadhyay I Associate People Success Orcapod Consulting Services Pvt Ltd. Email I [email protected] www.orcapodservices.com

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📌 SPE/P&C Insurance (Chennai)
🏢 Orcapod Consulting Services
📍 Chennai