Job Description
Role- NOC Engineer
nExperience- 8-12YRS
nLocation - Chennai/Hyderabad
nMode of Work - Hybrid
nShifts - Rotational
nJOB SUMMARY
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- Act as the senior operational point of contact during Priority 1 and Priority 2 incidents, ensuring timely technical engagement, escalation, stakeholder communication, and service restoration.n
- Lead technical bridge calls by establishing incident command, assigning workstreams, tracking recovery actions, and maintaining transparent communication cadence.n
- Perform advanced event correlation across infrastructure, network, application, middleware, database, and cloud monitoring platforms.n
- Validate alerts based on business impact and service criticality to reduce false positives, duplicate incidents, and unnecessary escalations.n
- Identify monitoring gaps and recommend improvements to alert thresholds, dashboards, service maps, dependency views, and escalation workflows.n
- Mentor junior NOC analysts and provide technical guidance during complex incidents, shift operations, and troubleshooting activities.n




- Review shift handovers for completeness, operational risk, pending escalations, critical alerts, and follow-up actions.n
- Coordinate with application, infrastructure, cloud, network, cybersecurity, service desk, and vendor teams for end-to-end incident resolution.n
- Support problem management by contributing incident timelines, technical evidence, recurring-failure trends, and corrective or preventive actions.n
- Participate in change readiness reviews and assess the operational impact of planned infrastructure and application changes.n
- Drive continual service improvement initiatives using incident trends, repeat-alert analysis, response-time data, and operational observations.n
- Ensure adherence to incident management, escalation, communication, documentation, and SLA governance standards.n
- Provide operational inputs for capacity planning, availability improvement, resilience planning, an

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