Job Description

Resident Manager (RM) – Hyderabad/Pune Role Overview We are looking for a polished and hospitality-driven Resident Manager for Gurgaon who brings robust exposure to luxury (five-star) hotel environments. This role is ideal for professionals who excel in guest relations, service excellence, and premium living experiences while also driving business performance. Key Responsibilities Resident Experience & Service Excellence - Deliver a seamless and elevated resident experience aligned with luxury hospitality standards. - Handle resident queries, concerns, and escalations with professionalism and efficiency. Property Oversight - Ensure the property consistently meets high standards of cleanliness, upkeep, and presentation. - Coordinate with relevant teams to maintain service quality and resident satisfaction. Revenue & Occupancy Focus - Support occupancy growth through retention, relationship management, and upselling initiatives. - Contribute to revenue targets through resident engagement and service excellence. Financial Accountability - Monitor cost efficiency and support profitability goals at the property level.



Team Collaboration - Work closely with internal teams and stakeholders to ensure seamless service delivery. Compliance & Standards - Ensure adherence to company policies, safety guidelines, and regulatory requirements. Problem Solving & Continuous Improvement - Resolve escalations with a customer-first approach. - Identify opportunities to enhance service delivery and resident experience. Mandatory Eligibility Criteria Educational Qualification: - Bachelor’s degree in Hotel Management / Hospitality Management (IHM graduates preferred) Experience: - Minimum 2+ years of experience in a five-star hotel - Exposure to guest relations, front office, or luxury hospitality service roles Preferred Skill Set - Excellent communication and interpersonal skills - Strong customer-centric mindset - Professional personality with confidence and ownership - Ability to multitask and manage high-expectation residents Application Details Interested candidates can share their updated resume at [email protected] with the subject line: Application for Resident Manager | Gurgaon

📌 Front Office Specialist (Hyderabad)
🏢 Housr
📍 Hyderabad