Job DescriptionHCLTech Hiring | TIBCO CIM Support Specialist | 5-10 Years
NHCLTech is hiring experienced TIBCO CIM Support Specialists to support enterprise Customer Information Management platforms for global pharmaceutical clients.
NPosition
nTIBCO CIM Support Specialist
NLocations: Chennai, Bengaluru, Hyderabad, Noida & Pune
NExperience: 5-10 Years
NInterested Candidates
nSend your updated resume to [email protected]
NJob Summary
nWe are looking for a skilled TIBCO CIM Support Specialist to ensure the operational stability, performance, and availability of TIBCO Customer Information Management (CIM) solutions. The ideal candidate will have experience in application support, incident management, monitoring, master data management, and ITSM processes.
NThis role involves working closely with business stakeholders, infrastructure teams, and TIBCO experts to provide L2/L3 support, troubleshoot production issues, and maintain high availability of customer information management platforms.
NKey Responsibilities
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- Provide L2/L3 support for TIBCO CIM solutions, ensuring platform stability and performance. N
- Manage incidents, service requests, problems, and change requests while meeting SLA commitments. N
- Monitor application health using tools such as Dynatrace, BigPanda, and related monitoring platforms. N
- Troubleshoot data quality issues, synchronization failures, integration issues, and application defects. N
- Perform root cause analysis and drive continuous service improvements. N
- Coordinate with TIBCO specialists and cross-functional teams for issue resolution and deployment activities. N
- Create and maintain troubleshooting guides, knowledge articles, and operational documentation in Confluence. N
- Track support activities, defects, and enhancements using JIRA. N
- Perform routine maintenance activities and automation using shell scripting. N
- Collaborate with infrastructure teams to address AWS and Azure plat

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