Job Position: Service Now ITOM Architect
Job Type: Permanent

Location: Greater Noida/Pune/Hyderabad

Experience: 8+ to 12+ Years (Shift Timing: 6 AM – Australia Shift)

Must Have Robust working expertise on – ITOM, Discovery, Event Management & Service Mapping.

Key Responsibilities
Lead the architecture, design, and implementation of Service Now ITOM solutions.
Drive end-to-end delivery of ITOM modules including:

o Discovery

o Service Mapping

o Event Management
Define and implement CMDB strategy, governance, and data model improvements.
Design integration solutions with external monitoring tools (e.g., Solar Winds, Dynatrace, Splunk, App Dynamics).
Architect event correlation, alert management, and automation workflows.
Provide expertise in service mapping strategies (top-down & bottom-up approaches).
Establish best practices for data accuracy, reconciliation, and CI lifecycle management.
Collaborate with stakeholders to understand requirements and translate them into technical solutions.
Lead technical workshops, client discussions, and architecture reviews.
Mentor developers and guide the team on Service Now best practices.
Ensure adherence to Service Now platform governance, security, and performance standards.

Required Skills & Experience
9+ years of IT experience,



with 5+ years in Service Now ITOM.
Strong hands-on expertise in:

o Service Now Discovery

o Service Mapping

o Event Management
Deep understanding of:

o CMDB architecture & data modeling

o Identification & reconciliation rules
Experience with MID Server setup and management.
Exposure to cloud environments (AWS/Azure/GCP) and hybrid infrastructure.
Strong knowledge of ITIL processes and IT Operations workflows.
Experience in integration using REST/SOAP APIs, Web Services.
Hands-on scripting experience in Java Script, Glide APIs.

Preferred Qualifications
Service Now Certifications:

o CSA (Certified System Administrator)

o CIS-ITOM

o Service Now Certified Implementation Specialist (ITOM modules)
Experience with AIOps / Predictive Intelligence / Event Intelligence.
Strong understanding of Dev Ops and monitoring tools integration.
Experience in large-scale enterprise implementations.

Key Competencies
Solid solutioning and architectural mindset.
Excellent stakeholder management and communication skills.
Ability to work in fast-paced, client-facing environments.
• Robust problem-solving and analytical skills.

Education:

B. Tech or equivalent IT Degree.

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