Job DescriptionJob Title - Amazon Connect Engineer
NSkills - Amazon Connect, Contact Lens, Bedrock, Terraform, API & AWS
NExperience - 8 - 14 years
NLocations - Greater Noida, Bengaluru, Hyderabad, Pune, Gurugram & Chennai
NWe at Coforge are hiring an Amazon Connect Engineer with the following skillset:
NKey Responsibilities -
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- Provide Level 2 engineering and development support for the Amazon Connect contact center platform, ensuring stability, optimal performance, and timely resolution of incidents, defects, and minor enhancements. N
- Provide Level 2 supportfor Amazon Connect, including contact flows, routing profiles, queues, hours of operation, and agent configurations. N
- Troubleshoot and resolve incidents and service requests within agreed SLAs, escalating to Level 3 teams or AWS Support when required. N
- Develop and enhance Amazon Connect contact flows in accordance with best practices. N
- Support integrations with downstream systems, including CRM platforms, AWS Lambda, APIs,



and reporting solutions. N
- Perform configuration changes, releases, and BAU updates in line with established change management processes. N
- Support call recordings, operational metrics, alarms, and basic reporting requirements. N
- Maintain technical documentation and provide inputs for operational handovers, governance reporting, and knowledge management. N

nRequired Skills & Experience -
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- Solid hands-on experience with Amazon Connect, including Level 2 support and development activities. N
- Experience working withAWS services such as Lambda, IAM, CloudWatch, and S3. N
- Good understanding of contact center concepts, including IVR, call routing, queues, and SLAs. N
- Experience supporting production systems in a regulated or enterprise environment. N
- Ability to work effectively within an ITIL-aligned BAU support model. N

📌 Amazon Connect Engineer (Faridabad)
🏢 Coforge
📍 Faridabad