Job DescriptionJob Description – Oracle HCM Functional Consultant – Help Desk
NExperience: 4–8 Years
NLocations: Noida, Pune, Mumbai, Chennai, Bengaluru, Hyderabad, Coimbatore
NRole Overview
nWe are looking for an experienced Oracle HCM Functional Consultant – Help Desk to join our team. The candidate should have solid hands-on experience in the Oracle HCM Help Desk module and must have worked on at least one end-to-end Oracle HCM Help Desk implementation.
NKey Responsibilities
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- Implement and configureOracle HCM Cloud Help Desk solutions based on business requirements. N
- Gather requirements, conduct fit-gap analysis, and translate business needs into Oracle HCM solutions. N
- Configure Help Desk offerings, categories, queues, assignment rules, service requests, and related functionalities. N
- Work with HR/Business teams to understand and optimize HR service delivery processes. N
- Support integrations with other Oracle HCM modules and third-party applications. N
- Prepare functional specifications, configuration documents, test scenarios,



and user guides. N
- Conduct SIT/UAT and support defect resolution. N
- Provide post-productionsupport and troubleshoot functional issues. N
- Collaborate with technical teams, business stakeholders, and project teams throughout the implementation lifecycle. N

nMandatory Skills
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- Strong experiencein Oracle HCM Cloud – Help Desk. N
- Minimum 1 end-to-end Oracle HCM Help Desk implementation is mandatory. N
- Good understanding of Oracle HCM Cloud architecture and HR business processes. N
- Experience in configuration, testing, and production support. N
- Good communication and stakeholder management skills. N
- Ability to work independently and coordinate with cross-functional teams. N

nGood to Have
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- Knowledge of Core HR, Absence, ORC, Payroll, or other Oracle HCM modules. N
- Experience with Oracle HCM integrations and reporting. N
- Knowledge of Oracle HCMREST/SOAP APIs

📌 Oracle Hcm Functional (Faridabad)
🏢 Birlasoft
📍 Faridabad