Job Description

About the Role

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Policybazaar is looking for an experienced and result-oriented Manager – Telesales to lead large-scale B2C telesales operations. The ideal candidate should have strong experience in managing high-volume sales teams, driving revenue targets, and improving key operational metrics such as productivity, conversion, attrition, and shrinkage.

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The candidate will be responsible for leading team performance, developing sales strategies, and ensuring consistent achievement of business goals in a target-driven environment.

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Key Responsibilities

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- Lead and manage large Telesales / B2C Sales teams to achieve business targets.
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- Drive daily, weekly, and monthly sales and revenue targets.
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- Monitor and improve key performance metrics including Productivity, Conversion, Attrition, Shrinkage, and Quality.
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- Develop and implement effective strategies to improve sales performance and conversion rates.
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- Conduct regular 1:1s, coaching, feedback, and performance reviews for team leaders and team members.
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- Identify performance gaps and implement appropriate action plans.
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- Drive team engagement and maintain high levels of employee productivity.
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- Monitor attendance, adherence, productivity, and overall operational performance.
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- Work closely with Quality, Training, HR, and Operations teams to achieve business objectives.
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- Ensure adherence to defined process, quality, compliance, and customer experience standards.
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- Analyze performance data and prepare MIS reports and dashboards for management review.
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- Handle escalations and ensure timely resolution of operational and customer-related issues.
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- Build a strong performance-driven culture within the telesales function.
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Mandatory Requirements

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- 8+ years of overall experience in Telesales / B2C Sales / Voice Sales.
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- Proven experience in large team handling and people management.
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- Strong experience in managing high-volume telesales operations.
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- Hands-on experience in managing Attrition and Shrinkage.
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- Strong understanding of sales productivity, conversion, and revenue metrics.
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- Excellent leadership, communication, coaching, and stakeholder-management skills.
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- Strong analytical and problem-solving abilities.
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- Proven track record of consistently achieving sales targets.
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- Ability to work in a fast-paced and target-driven workplace.
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- Experience in the insurance or financial services industry will be an added advantage.
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Educational Qualification

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Graduation is mandatory.

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Candidate Profile

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We are looking for a strong people leader who can manage large teams, drive sales performance, control attrition and shrinkage, and consistently deliver business results.

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Interested Candidates

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Share CV: [email protected]

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Contact: Raksha Shukla – (phone hidden)

📌 Telesales Manager (Mumbai)
🏢 Policybazaar.com
📍 Mumbai