Jio is inviting applications for the role SMB Usage And Retention Manager Requirements Experience: 05-10 years Education: Any Graduation (MBA Preferred) - Account management and service assurance to high value customers,
- Building & Nurturing Account focused relationship,
- Enhance revenue from existing customers through upsell and cross sell, of products,
- Minimise revenue erosion by prevention of churn and downgrade,
- Maintain account hygiene through timely complaint resolution, collections and regulatory requirements update Skills and Competencies - Account management skills – Ability to act a single point window, between customer and cross functional teams,
- Communication Skills – Ability to convey thoughts effectively,
- Negotiation Skills – Ability to sell in competitive market, setting,
- Leadership Skills – Ownership Mindset