Job DescriptionCandidate must have 15+ years of IT industry experience with proven success in managing large-scale delivery portfolios, global delivery teams, client relationships, and business growth initiatives.
nRequired Skills & Experience
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Lead a delivery cluster comprising multiple accounts, programs, and strategic clients.n
Own end-to-end delivery responsibility including:n
Delivery Excellencen
Customer Satisfactionn
Revenue Managementn
Profitability Managementn
Resource Optimizationn
Risk Managementn
Experience managing:n
Large-scale Digital Transformation Programsn
Salesforce Programsn
Cloud Transformation Initiativesn
Enterprise Application Deliveryn
Managed Services Engagementsn
Strong expertise in:n
Portfolio Managementn
Program Governancen
Delivery Managementn
PMO Governancen
Executive Reportingn
Demonstrated experience in:n
Multi-million-dollar portfoliosn
Global Delivery Modelsn
Offshore-Onsite Delivery Managementn
Multi-vendor settingsn
Solid understanding of:n
Agile Deliveryn
Waterfall Deliveryn
Hybrid Delivery Modelsn
Product-Based Delivery Modelsn
Experience in managing delivery KPIs:n
Revenuen
Marginn
Utilizationn
CSATn
Employee Satisfactionn
Delivery Qualityn
Responsible for forecast planning, capacity planning, resource planning, and succession planning.n
Expertise in:n
Escalation Managementn
Risk Managementn
Issue Resolutionn
Stakeholder Communicationn
Robust knowledge of:n
Salesforce Ecosystemn
Cloud Technologiesn
AI & Automationn
Digital Transformation Programsn
Experience driving operational excellence and continuous improvement initiatives.n
Strong leadership and people management capabilities.n
nKey Responsibilities*
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Lead and manage a portfolio of strategic accounts and delivery programs.n
Own customer delivery commitments and business outcomes.n
Establish deli