Job Description

WHO ARE WE?

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CONNECTING PEOPLE AND WORK

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TrueBlue (NYSE: TBI) is a leading staffing, recruiting, and workforce management company. The company fills individual positions on demand, staffs entire facilities, and manages outsourced recruiting processes and staffing vendor programs for a wide variety of clients. The company's specialized workforce solutions meet clients' needs for a reliable, productive workforce in a wide variety of industries including-- construction, energy, manufacturing, financial services, pharmaceuticals, transportation, aviation, and energy. TrueBlue assigns as many as 100,000 people to work each day, drawing from a database of hundreds of thousands of candidates, and places more than 250,000 people in permanent positions each year.

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ROLE

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This position provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personal requests for technical support. Documents, tracks and monitors issues to ensure a timey resolution.

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ESSENTIAL DUTIES & RESPONSIBILITIES

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• Provide technical assistance and support for incoming queries/calls and issues related to computer systems and software

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• Identify and diagnose issues and problems

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• Categorize and record reported queries and provide solutions

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• Support problem identification

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• Advise users on appropriate course of action

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• Monitor issues from start to resolution

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• Escalate, if needed,



unresolved problems to a higher level of support

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• Provide essential online security advice and support

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• Managing one or more customer service

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• Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services

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• Receives and handles requests for service, following agreed procedures

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• Promptly allocates calls as appropriate

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• Logs incidents and service requests and maintains relevant records

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• Maintain technical documentation on Help Desk tickets, including tracking requests and documenting resolutions

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• Identifies and classifies incident types and service interruptions

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• Records incidents cataloging them by symptom and resolution

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• During change, acts systematically to respond today by day operational needs and react to them, avoiding 5 service disruptions and maintaining coherence to (SLA) and information security requirements

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• Type at least 45 WPM

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• Proficient in basic troubleshooting

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• Good grasp of Current Operating System functionality

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• Proficient with Microsoft products

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SKILLS and QUALIFICATIONS:

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• Excellent Communication & Customer handling Skills

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• ITIL process knowledge

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• Well versed with Service Now ticketing tool

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• Willing to learn

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• Adhere to TB ITSD guidelines

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• Good hands-on Hardware Troubleshooting-Printers, phones, network, desktop setups, etc.

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• 1 Years of experience in the similar role

📌 Infrastructure & Hardware Specialist I (Gurugram)
🏢 TrueBlue India
📍 Gurugram