Shift Executive - Fulfilment

Warehouse Operations | Gimi Michi

Company: Gimi Michi

Location: Gurugram (Warehouse)

Experience: 2-3 years in warehouse fulfilment / dispatch / last-mile operations

Shift: Single shift, standard hours

Employment Type: Full-time, on-site

About Gimi Michi

Gimi Michi is a fast-growing FMCG brand bringing authentic Korean ramen to Indian consumers. We are present across Quick Commerce (Blinkit, Zepto, Instamart), E-Commerce (Amazon, Flipkart), and our D2C channel. Our warehouse is the engine that keeps every channel supplied.

Role Overview

We are looking for a hands-on Shift Executive to own end-to-end fulfilment out of our warehouse. The role is responsible for ensuring every order D2C and B2B is picked, packed, and dispatched within TAT, coordinating with internal teams and logistics partners for seamless pickups, and leading a 10-person blue collar workforce on the floor.

This is a leadership-on-the-floor role. You will not sit at a desk and monitor dashboards from afar you will run the shift, unblock issues in real-time, and drive your team to hit dispatch numbers every single day.

Key Responsibilities

Dispatch Planning & Management

- Plan the days dispatches based on order pipeline, cut-off times, and courier partner pickup windows across D2C and B2B.
- Allocate manpower, packing stations, and packaging materials to hit dispatch targets efficiently.
- Anticipate dispatch spikes (weekend loads, campaign days, QCom PO drops) and plan capacity accordingly.

In-TAT Dispatch Execution





- Drive 100% in-TAT dispatches for both D2C and B2B orders — no cut-off should be missed on your shift.
- Ensure timely pick, pack, quality check, and manifest for every order.
- Monitor pending orders through the day; escalate risks proactively before they become breaches.
- Ensure B2B consignments are picked, palletised, and labelled per platform-specific requirements (Blinkit, Zepto, Instamart, Amazon, Flipkart).

Stakeholder Coordination

- Coordinate with internal teams (Ops, QCom, Customer Service, Inwarding) to align on daily dispatch priorities.
- Coordinate daily with the 3PL partner and courier partners for D2C and B2B pickups; hold them accountable for pickup SLAs.
- Handle real-time escalations — missed pickups, capacity constraints, wrong shipments — and close them out on the same shift.

Team Leadership

- Lead a ~10-person blue collar team of pickers, packers, and loaders on the shift.
- Allocate tasks, set clear productivity targets, and drive execution from the front.
- Train new team members on SOPs, safety norms, and quality standards.
- Maintain team discipline, attendance, and morale on the floor.

Documentation & Reporting

- Maintain accurate records of daily dispatches, pickups, and manifest handovers.
- Share end-of-shift reports covering dispatch numbers,



TAT breaches, pickup failures, and open issues.
- Track and report on key KPIs — in-TAT %, pick accuracy, packing quality, mis-ships.

Who We’re Looking For Must-Have

- 1–3 years of experience in warehouse fulfilment, dispatch, or last-mile operations, preferably in D2C, FMCG, or E-Commerce.
- Hands-on experience with an OMS / WMS — Unicommerce, EasyEcom, or similar — and courier partner panels.
- Excellent communication skills — able to coordinate with internal teams, courier partners, and blue collar staff with equal effectiveness.
- Proven leadership — has managed a blue collar team on the floor and can lead from the front.
- Strong analytical and planning ability — can plan the day’s dispatches, forecast bottlenecks, and allocate resources logically.
- Driven and self-starter — takes ownership, doesn’t wait to be told, and closes loops.
- Basic proficiency in Excel / Google Sheets.

Positive to Have

- Experience handling both D2C (Shopify, courier aggregators) and B2B (QCom, Amazon FBA, Flipkart FA) dispatches.
- Exposure to platform-specific packing, labelling, and appointment requirements.
- Diploma or degree in Supply Chain, Logistics, or Warehouse Management.

What You’ll Get

- Ownership of the fulfilment engine of a fast-scaling FMCG brand.
- A clear growth path into warehouse supervisory and operations management roles.
- Direct exposure to the operations leadership and the founding team.
- Competitive compensation based on experience and fit.

📌 Shift Executive - Fulfillment (Gurugram)
🏢 Nikham Innovations
📍 Gurugram