Job Position: ServiceNow ITOM Architect Job Type: Permanent Location: Greater Noida/Pune/Hyderabad Experience: 8+ to 12+ Years (Shift Timing : 6 AM – Australia Shift) Must Have Strong working expertise on – ITOM, Discovery, Event Management & Service Mapping.
Key Responsibilities • Lead the architecture, design, and implementation of ServiceNow ITOM solutions.
- Drive end-to-end delivery of ITOM modules including: o Discovery o Service Mapping o Event Management • Define and implement CMDB strategy, governance, and data model improvements.
- Design integration solutions with external monitoring tools (e.g., SolarWinds, Dynatrace, Splunk, AppDynamics).
- Architect event correlation, alert management, and automation workflows.
- Provide expertise in service mapping strategies (top-down & bottom-up approaches).
- Establish best practices for data accuracy, reconciliation, and CI lifecycle management.
- Collaborate with stakeholders to understand requirements and translate them into technical solutions.
- Lead technical workshops, client discussions, and architecture reviews.
- Mentor developers and guide the team on ServiceNow best practices.
- Ensure adherence to ServiceNow platform governance, security, and performance standards.
Required Skills & Experience • 9+ years of IT experience,
with 5+ years in ServiceNow ITOM.
- Robust hands-on expertise in: o ServiceNow Discovery o Service Mapping o Event Management • Deep understanding of: o CMDB architecture & data modeling o Identification & reconciliation rules • Experience with MID Server setup and management.
- Exposure to cloud environments (AWS/Azure/GCP) and hybrid infrastructure.
- Strong knowledge of ITIL processes and IT Operations workflows.
- Experience in integration using REST/SOAP APIs, Web Services.
- Hands-on scripting experience in JavaScript, Glide APIs.
Preferred Qualifications • ServiceNow Certifications: o CSA (Certified System Administrator) o CIS-ITOM o ServiceNow Certified Implementation Specialist (ITOM modules) • Experience with AIOps / Predictive Intelligence / Event Intelligence.
- Strong understanding of DevOps and monitoring tools integration.
- Experience in large-scale enterprise implementations. Key Competencies • Strong solutioning and architectural mindset.
- Excellent stakeholder management and communication skills.
- Ability to work in fast-paced, client-facing environments.
- • Strong problem-solving and analytical skills.