Telecom, itsm, ServiceNow, CSM, Architect, Agile Methodology, Waterfall Roles and Responsibilities: Drive functional and technical solution design across the ServiceNow domain Translate business and IT requirements into ServiceNow solutions aligned to OOTB capabilities and architectural standards Provide architectural oversight across solutioning and development activities Work with enterprise architects, solution architects, and domain SMEs to shape implementation epics and delivery plans Support Agile planning activities and guide squads with technical direction and platform expertise Skills Required: 14+ years of relevant experience in ServiceNow architecture and platform delivery Strong hands-on experience with ServiceNow implementations, especially in CSM or TSM environments Proven background as an IT architect in a telecom context Ability to design scalable platform solutions and evaluate impact across connected systems Experience working with ServiceNow platform capabilities and enterprise integration scenarios Valuable to Have: Experience with Waterfall delivery methodology Experience with Agile methodology Education:
Master's degree in IT, Telecom, or equivalent experience