Infosys C2H-Remote

Payroll fulltime-Infinity quest

Hands-on ServiceNow HRSD Architect. The Architect must demonstrate proven ability of eliciting requirements from functional owners who know their process but not the SNOW HRSD platform, challenging half-formed business needs and specifying them precisely to offshore developers to build the right things the first time.

Duration and start ASAP (expect long-term engagement_

Location and on-site expectation Remote but expected to be able to travel periodically The specific Statement of Requirement is as follows:

What the role delivers

- Architecture across the landscape end-to-end design on ServiceNow (HRSD, Employee Center Pro, Now Assist / Virtual Agent, AI Search, Integration Hub, Flow Designer) and how it connects to SuccessFactors, SAP and analytics. Owns how the pieces fit, not just the ServiceNow box.
- Translation, both directions — business need into unambiguous, buildable stories for offshore teams; technical trade-offs back into plain language so functional owners see the second-order consequences.
- Challenge — pushes back on process problems dressed up as build requests, defaults to out-of-the-box before custom, and flags technical debt, licensing and entitlement exposure and localization risk before it is built
- Delivery direction — works across vendor teams to keep the build aligned to the design
- Milestone planning — sequences by dependency (foundations journeys AI data retrieval integrations)





The individual you propose Must be — senior and credible with both HR process owners and technical reviewers; assertive and delivery-focused; strategic and holistic; a fresh thinker who challenges assumptions rather than taking orders; and a strong planner who spots the edge cases (part time staff, contractors, mid-process transfers, multi-country differences) before they become defects.

Must have:

- Hands-on ServiceNow configuration and development — real depth in HRSD and Employee Center Pro (catalog, workflows, Flow Designer, Integration Hub, scripting, role based logic), able to build and to advise on how the system works underneath.
- Enterprise-scale ServiceNow architecture for large or distributed organizations.
- Cross-landscape integration experience — ServiceNow with SuccessFactors / SAP HCM (or close equivalent): data flows, master data, identity and the failure modes when integration data is late or missing.
- AI and self-service on ServiceNow — Now Assist, Virtual Agent, AI Search and modern deflection design.
- Proven requirements-to-specification for offshore delivery.
- Stakeholder facilitation with non-technical owners, and agile delivery with (or leading) offshore vendor teams.
- Awareness of licensing, entitlement and technical debt, raised proactively — we have been bitten by capability enabled ahead of an entitlement model, and treat that as a hard gate.
- Advantageous — ITSM cross-domain exposure; multi-country localization and entitlement design; Visier or equivalent analytics; onboarding and offboarding journey delivery; large industrial or oil and gas settings with a mixed office and field workforce.
- Certifications (advantage, not a substitute for demonstrated skill) — ServiceNow CIS (HR, ITSM, CSM, PPM), CAD, CSA, ITIL 4, ArchX.

📌 service now HRSD Architect (Pune)
🏢 Infinityquest It Services
📍 Pune