Service Manager – Job Responsibilities

HR CONTACT-88151 04543

KORBA CHHATTISGARH

Manage the overall operations of the Kia Service Department

Lead and supervise Service Advisors, Technicians, and other service staff

Ensure timely and high-quality vehicle servicing and repairs

Monitor daily workshop operations, vehicle flow, and job card status

Handle customer complaints and ensure high levels of customer satisfaction

Explain repair requirements, service estimates, and maintenance recommendations to customers

Monitor workshop productivity, technician performance, and service quality

Ensure proper diagnosis and repair of vehicles as per Kia standards

Coordinate with Parts, Sales, Warranty, and Customer Relations teams

Monitor service revenue,



labour sales, and departmental targets

Ensure proper use of workshop equipment, tools, and resources

Maintain service records, reports, and CRM/DMS updates

Monitor warranty claims and ensure proper documentation

Ensure compliance with Kia company standards, safety procedures, and dealership policies

Conduct regular team meetings and provide training and guidance to service staff

Achieve monthly service targets and improve customer retention and repeat business

Work Location: In person

📌 Service Manager (kia service korba)
🏢 KRISHNA KIA
📍 Korba