TCS hiring Role: Service desk Manager Location: Bangalore Experience: 10+ Must Have: 1. IT IS Service Desk 2. Leadership 3. Communciation 4.
Client Handling
Skills 5. Team Skills 1.
Employee Relationship
Skills 2.
Manage
Attrition 3.
Convincing
Skills 4. Speaking with numbers 5. PI Skills Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.