Service Desk Engineer (Mumbai)

Service Desk Engineer (Mumbai)

11 Sep
|
Emkay
|
Mumbai

11 Sep

Emkay

Mumbai

Roles and Responsibilities :

- Manage and resolve customer complaints in a timely and professional manner.

- Provide technical support to customers via phone, email, or chat regarding IT-related issues.

- Troubleshoot hardware and software problems using various tools and techniques.

- Escalate complex issues to senior engineers or other teams as needed.

Job Requirements :

- 3-8 years of experience in a similar role (Service Desk Engineer).

- Solid knowledge of service desk management principles and practices.

- Excellent communication skills with ability to work effectively with customers at all levels.

📌 Service Desk Engineer (Mumbai)
🏢 Emkay
📍 Mumbai

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