Key Roles & Responsibility:

Customer & Service Reception Management

Receive customers, understand vehicle complaints and service requirements, and ensure qualified customer handling at the service reception.

Job Card & Vehicle Inspection

Prepare accurate Repair Orders (RO)/job cards, record customer complaints, inspect vehicle condition, identify additional repair requirements, and document all service requirements.

Service Estimation & Customer Approval

Prepare service and repair estimates including labor, spare parts, and consumables. Explain the requirements to customers and obtain approval before proceeding with additional work.

Workshop & Technician Coordination

Coordinate with technicians, workshop supervisors, and parts teams to ensure timely completion of repair jobs and minimize vehicle turnaround time (TAT).

Customer Complaint & Escalation Management

Handle customer complaints and repeat repairs and service-related concerns. Coordinate with the workshop team to ensure timely resolution and improve the Customer Satisfaction Index (CSI).

Service Quality & Vehicle Delivery

Ensure all customer complaints are attended to properly, coordinate the final inspection, verify repair quality,



and ensure vehicles are delivered within the committed time.

Service Business & Customer Retention

Support service revenue, labor sales, spare parts sales, AMC/service packages, and customer retention. Identify preventive maintenance and additional service opportunities.

Service Follow-up & Customer Relationship

Conduct post-service follow-up, collect customer feedback, maintain customer relationships, and encourage repeat service visits.

Documentation & Reporting

Maintain accurate job cards, estimates, repair details, customer history, and service records. Monitor pending jobs, delayed vehicles, and service-related reports.

Required Qualification: Diploma / B.E. / B.Tech – Automobile or Mechanical Engineering

Experience: 5–8 years of experience in Automobile / Commercial Vehicle Service Industry

Preferred: Experience in Commercial Vehicle Service Canters

Job Type : Permanent

Job Location: Ulundurpet

Interested candidates may apply through WhatsApp or mail.

Contact Person: Divya.R – HRM

Number: +91-(phone hidden)

E Mail: [email protected]

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Service Advisor (Salem)
🏢 Sri Lakshmi Groups
📍 Salem